Return Policy

NESROMA is operated by NESR GROUP LLC. For return or exchange requests, contact nesrgroup777@gmail.com.

1. Non-Personalized Items

For non-personalized items without defects, we offer exchanges or store credit. Please contact us within 14 calendar days of delivery to request a return.

Items must be unworn, unwashed, unaltered, and undamaged, with their original tags attached. They must be returned in their original condition.

Please inspect your order within 72 hours of delivery. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within this 72-hour period and provide clear photos showing the issue.

This 72-hour period applies specifically to claims involving visible damage, defects, misprints, or incorrect items and does not replace our standard 14-calendar-day return period described above.

If the item is confirmed to have a manufacturing or fulfillment defect, we will provide an appropriate replacement or other resolution.

Claims regarding visible damage or defects reported more than 72 hours after delivery may not be eligible for replacement, as we may be unable to determine whether the damage occurred after the item was received.

Items that have been worn, washed, altered, or otherwise used may not be eligible for replacement for visible defects that should have been reported upon delivery.

This policy does not limit any rights you may have under applicable consumer protection laws.

3. Return and Exchange Shipping

For returns because an item does not suit your preferences or because you selected an incorrect size, you are responsible for return shipping and the shipping cost of any replacement item.

Original shipping charges are not refundable for these voluntary returns.

4. Exchanges and Store Credit

Once we receive and inspect an eligible returned item, we will arrange an exchange, subject to availability, or issue store credit for the amount paid for the returned merchandise.

Store credit can be used toward a future NESROMA purchase. If an exchange item has a different price, we will confirm any additional payment or remaining store credit before proceeding.

Refunds to the original payment method are not our standard remedy for voluntary returns of non-defective items. We may consider them individually in exceptional circumstances.

5. Personalized Items

Items personalized to the customer’s specifications, including custom names, text, images, or other individual modifications, are not eligible for returns or exchanges.

Exceptions apply to confirmed manufacturing defects, printing or personalization defects caused by us, or an incorrect item supplied by us, as described in Section 5. Mandatory rights under applicable law remain unaffected.

6. Defective or Incorrect Items

If you believe your item has a manufacturing defect, a printing or personalization defect, or does not match your order because of an error made by us, please contact us promptly. Include your order number, a description of the issue, and clear photographs where possible.

We will review your request and provide return instructions if an inspection is needed. A reported issue does not automatically establish a defect.

If our review and any necessary inspection confirm a defect or error attributable to us, we will arrange a replacement or refund with you, subject to applicable law.

We will provide a prepaid return label or arrange reimbursement of reasonable return shipping costs agreed with us in advance. If we provide a replacement, we will also cover its shipping cost. If we provide a refund, it will include the amount paid for the affected item, applicable taxes, and the original shipping charges attributable to that item.

Damage caused by wear, misuse, alteration, or failure to follow the care instructions is not treated as a manufacturing or printing defect.

7. How to Request a Return

Email nesrgroup777@gmail.com before sending an item back. Include your name, order number, and the reason for your request.

Please follow the return instructions we provide. After receiving and reviewing your item, we will notify you of the inspection result and the next steps.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

8. Your Legal Rights

This policy does not limit any mandatory consumer rights under applicable law. Where the law requires a refund or another remedy, those requirements take priority over our voluntary exchange and store credit policy.